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https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/8d4af723-5a13-4e67-935e-01a825d91338/AEW.png CxD Project Goal: Design an expert-level AI guide for AEW storylines that balances high-density information (Weekly TV, PPV, and Partner Crossovers) with strict brand integrity. This flowchart maps the path from intent extraction to graceful error handling, ensuring the user always stays within the "Happy Path" of the AEW ecosystem. The architecture prioritizes Source of Truth verification to maintain the 'Superfan' persona's credibility while using UI constraints (Button Resets) to resolve persistent edge cases. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/add783dd-1aba-4632-96ec-6d1b56fef9b0/golden+script.png CxD A sample use case of the bot's conversational DNA. This artifact showcases the persona governance and NLU mapping required to turn raw logic into high-fidelity user experience. Key focus areas include implicit confirmation to reduce friction and strategic pivots to manage brand boundaries and partner-promotion crossovers. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/a0ddff98-8674-40cf-a2c7-845adac7baf1/Screenshot+2026-05-11+at+6.58.56%E2%80%AFPM.png CxD Using Voiceflow, I built a workflow that demonstrates a hybrid conversational architecture, balancing deterministic logic with generative AI fulfillment to ensure brand safety and factual integrity. By capturing user input into the {last_input} variable, the system triggers real-time validation modules—such as the venue fact-checker and a three-strike safety escalation system—before routing queries to the RAG-powered AI node. This design ensures that every interaction, whether a soft correction or a safety pivot, maintains the "Savvy Friend" persona while providing a scalable, evergreen solution for the complex AEW narrative landscape. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/d29bed43-626b-482e-984a-30077f495dc3/Screenshot+2026-05-11+at+7.00.49%E2%80%AFPM.png CxD I then tested the AEW Historian’s live conversational capabilities, showcasing how the agent utilizes Retrieval-Augmented Generation (RAG) to fulfill real-time queries about event logistics. As seen in the debug logs, the system successfully executes a search-and-synthesize loop to confirm that Double or Nothing 2026 will be held at Louis Armstrong Stadium in Queens, validating the accuracy of the underlying "evergreen" data model. By stress-testing the conversation in the Voiceflow "Run" environment, I confirmed that the hybrid architecture effectively delivers expert-level context in the peer-to-peer "Savvy Friend" persona while maintaining total factual integrity. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/a69c93cc-6b5d-477c-b768-c4fc4e0c44ee/Screenshot+2026-05-11+at+7.01.22%E2%80%AFPM.png CxD I then went on to test the bot's safety escalation system in action, specifically highlighting the "Soft Pivot" restraint triggered by a competitor mention. When a query regarding WWE is detected, the agent increments the {strike_count} variable and executes the "Boundaries and safety moderator" logic to steer the conversation back to approved AEW and partner promotion topics. This successfully validates the agent's ability to maintain brand integrity through state-aware guardrails, ensuring the persona remains focused on its primary domain while providing helpful alternative paths for the user. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/f2bbd745-bd08-4825-825d-b04aa6f97e1f/Screenshot+2026-05-11+at+7.08.43%E2%80%AFPM.png CxD Here you can see that the bot's initial RAG-generated responses were getting overly verbose. So, I went back into the main prompt and reiterated the importance of brevity and tapering. This design refinement better aligns the bot with the "Savvy Friend" persona, delivering expert AEW context in digestible, peer-to-peer messages rather than long-form summaries. https://images.squarespace-cdn.com/content/v1/697e19c4e28c575c2804f2b3/d65c6fb0-adc9-4f41-998a-54596ba228b9/Screenshot+2026-05-11+at+7.04.50%E2%80%AFPM.png CxD Here you can see that post-update, the bot's responses were a bit shorter. But, I think more refinement is needed as it still isn't quite meeting the 'savvy friend' persona. The work continues (at least until I run out of credits)